What to Include in Your Airbnb Welcome Book (So Guests Never Message You at 2AM)

A good Airbnb welcome book doesn’t just answer questions—it prevents them. It’s your silent co-host, your guest guide, your 24/7 FAQ that keeps your phone from blowing up over Wi-Fi passwords or thermostat questions. And when done right, it makes guests feel cared for, informed, and confident throughout their stay. Here’s exactly what to include in your Airbnb welcome book to reduce confusion and improve reviews.

1. A Warm Welcome Message
Start with a friendly, human intro. Example:
“Welcome to our home! We’re so glad you’re here. Whether you’re in town for work or play, we hope this space helps you relax, recharge, and feel right at home.”
This sets the tone and shows hospitality from the jump.

2. Essential Property Info (The Things They Always Ask)

• Wi-Fi network + password
• Thermostat instructions
• Smart TV logins (if allowed)
• Trash and recycling rules
• Parking details
• Laundry machine instructions
  Keep it short, clear, and bullet-pointed so they can scan it easily.

3. Check-Out Instructions
Make check-out smooth and stress-free by listing exactly what you expect. Example:

• Strip the beds (optional)
• Place used towels in the hamper
• Wash any dirty dishes or load dishwasher
• Take trash to the bin by the garage
• Lock the door and message us when you’ve checked out
  Clarity = better compliance and better reviews.

4. Emergency Contacts + Troubleshooting
Guests need to know what to do if something goes wrong.

• Emergency: 911
• Nearest hospital or urgent care
• Your number or co-host's
• Back-up Wi-Fi hotspot (if you provide one)
• Circuit breaker or water shut-off info (for longer stays)
  You’ll rarely need it—but guests will appreciate the preparedness.

5. House Rules (Reinforced Gently)
Even if you listed them online, repeating the rules here helps enforce them.

• No smoking or vaping indoors
• Quiet hours from 10 PM–8 AM
• Only registered guests allowed overnight
• No parties or events
  Use kind but clear language like: “We appreciate you treating our space with the same care you’d expect from guests in your own home.”

6. Local Recommendations
Give guests a curated list of the best local spots, especially ones you actually like.

• Best brunch
• Favorite coffee shop
• Closest grocery store
• Late-night takeout
• Fun attractions or hikes nearby
  Guests love local insight—it turns a rental into an experience.

7. Transportation Tips
Make getting around easier:

• Nearest public transit stop
• Ride-share pickup instructions
• Parking rules or meters in the area
• Directions to the airport or downtown
  This removes friction for travelers who may not know the area.

8. Extra Amenities or Services You Offer
Let them know about:

• Early check-in or late checkout (available for a fee)
• Luggage drop-off
• Cleaning during long stays
• Baby gear, air mattress, etc.
  It shows you go above and beyond—and might even increase your revenue.

9. Personal Touch (Optional but Powerful)
End with a note that reminds them a real human is behind the listing.
“Thanks again for choosing our place. If there’s anything you need, we’re just a message away. Enjoy your stay!”
This alone can be the difference between 4 and 5 stars.

How to Present Your Welcome Book

• Printed booklet in a clear folder on the kitchen table
• Digital PDF link via your welcome message
• Bonus: Frame the Wi-Fi + check-out info in a single-sheet on the wall
  Make it accessible, clean, and nicely formatted. First impressions matter.

A great welcome book = fewer questions, happier guests, better reviews.
It also shows you’re organized, professional, and thoughtful—three things guests always remember.

Need help writing your welcome book, designing your guest flow, or managing guest communication? BookedHosts offers full-service and virtual co-hosting to help you automate and elevate every part of the guest experience. Email info@bookedhosts.com or scroll down to submit your property today.

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