How to Set Up Self Check-In for Your Airbnb (And Why Guests Expect It)

In today’s world, convenience isn’t optional—it’s expected. Guests don’t want to coordinate meetups, wait for keys, or arrive on your schedule. Self check-in is now the gold standard for Airbnbs, and it can seriously boost your reviews, bookings, and sanity. Here’s how to set up a seamless self check-in process and make your property feel more professional overnight.

1. Choose the Right Self Check-In Method
There are two main ways to offer self check-in:
a) Smart Lock

• Allows you to generate time-limited codes remotely
• Easy to change between guests
• No physical key needed
  Best options: August Smart Lock, Yale Assure, Schlage Encode
  b) Lockbox
• Budget-friendly and reliable
• Guests retrieve a physical key from a box using a code
  Best options: Master Lock 5400D, Igloohome Keybox
  Choose what fits your budget and setup, but aim for ease and security.

2. Make It Foolproof for Guests
Your guests might be tired, jet-lagged, or arriving late. Your instructions should be:

• Sent at least 24 hours before arrival
• Easy to understand with step-by-step directions
• Supported with photos or a video if your entrance is tricky
  Example message:
  “Hi [Name], your unique entry code is 8472. Use it to unlock the keypad on the front door. Here's a photo showing the keypad location. If you have trouble, text me anytime!”

3. Automate the Delivery of Instructions
You don’t need to send this manually every time.
Use Airbnb’s scheduled messages or tools like Hospitable to:

• Automatically send instructions the day before check-in
• Personalize with guest names and dates
• Include important reminders like parking or Wi-Fi info
  This ensures guests are never left wondering how to get in.

4. Have a Backup Plan (Always)
Even the best tech can glitch.

• Keep a physical backup key in a hidden secondary lockbox
• Share a trusted contact who can assist locally in emergencies
• Store your lockbox/door codes in a secure cloud doc for easy access
  Preparedness = professionalism.

5. Reinforce It in Your Listing and Messages
Guests love the words “easy,” “flexible,” and “contactless.”
In your listing title and description, include:

• “Self Check-In Anytime”
• “24/7 Keyless Entry”
  Mention again in your pre-arrival message to set expectations and build confidence.

6. Don’t Forget Check-Out Instructions
The self check-in experience should end just as smoothly.

• Remind guests when to check out
• Ask them to lock up and return any keys (if applicable)
• Keep it simple: “Please check out by 11 AM and make sure the door is locked behind you. That’s it!”
  Clear check-out = faster turnover and fewer headaches.

7. Upgrade the Experience With Small Extras
Self check-in doesn’t mean cold or impersonal.

• Leave a welcome card or printed guide inside
• Add motion-sensor lighting outside if guests arrive after dark
• Place a welcome mat or signage near the door to ease any uncertainty
  These little touches leave a big impression.

Self Check-In Is the Future of Hosting
Guests don’t want delays. You don’t want logistical stress. When you offer self check-in, everyone wins—it’s faster, easier, and makes your Airbnb feel like a professional operation, not a side hustle.

Need help choosing a lock, setting up automation, or writing check-in messages that feel personal and polished? BookedHosts offers full-service and virtual co-hosting support to make every guest arrival seamless. Email info@bookedhosts.com or scroll down to submit your property today.

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